Administrative procedures

1. What documents should I bring for a first consultation?

ID document, Vitale card, health insurance card (mutuelle), and if possible, a referral letter from your primary care physician. These documents help facilitate admission and the creation of your patient file.

2. Do I have to pay upfront for a hospital stay?

Hospitalization in our facility is billed and forwarded to your health insurance fund as well as your complementary health insurance, if applicable. However, some costs may remain payable by you depending on your situation.

3. How can I book an outpatient appointment at CHIDB?

Through Doctolib or by contacting the CHIDB medical secretariat during opening hours.

4. Can I cancel or reschedule an appointment?

Yes, via Doctolib or by informing the medical secretariat.

5. Can I consult without a medical referral?

Depending on the situation, a medical referral is recommended. However, it is mandatory for ENT (Otolaryngology) consultations.

Hospitalization and consultations

1. What is the average length of a hospital stay?

It varies depending on the medical situation. It may range from a few days to several weeks. The attending physician determines the appropriate length of stay according to the care plan.

2. Can I receive visitors during my stay?

Yes, visits are allowed during the hours set by each department (Hospital: 11am–1pm and 4pm–7pm / EHPAD: 11am–7pm). Visits may be restricted for specific medical or health-related reasons.

3. Can I bring personal belongings or food?

Certain personal items are allowed (clothing, toiletries). Regarding food, please check with the healthcare team. The Hospital Centre declines all responsibility for items not registered, refused during inventory, or damaged due to their nature or medical care.

4. Can I come to the emergency department without an appointment?

Please contact the medical secretariat.

Patients’ rights

1. What are my rights as a patient?

The Charter of the Hospitalized Patient is applied within the facility, ensuring respect for dignity, confidentiality, informed consent, and access to medical information.

2. Can I access my medical file?

Yes. You may submit a written request to the management. A copy will be provided within the legal timeframe.

3. Can I appoint a trusted person?

Yes, you may appoint a trusted person upon admission. They will be consulted if you are unable to express your wishes.

4. How can I submit a compliment, complaint, or claim?

You may send a letter to the management: BP53, 97098 SAINT-BARTHÉLEMY CEDEX. A form is also available under Contact – Management Department.

5. How is consent obtained?

Any medical act requires your free and informed consent. In the case of care without consent, the law strictly governs the procedure and the patient’s rights.

6. What is the Users’ Commission (CDU)?

The CDU ensures respect for patients’ rights and reviews complaints. It is composed of user representatives and healthcare professionals.

Practical information

1. Where is CHIDB located?

The full address and access map are available on the homepage.

2. Is parking available for visitors?

Yes, parking is available. Depending on attendance, available spaces may be limited.

3. What are the switchboard opening hours?

The telephone switchboard is available Monday to Saturday, from 8am to 6pm. Outside these hours, call 15 in case of a medical emergency.

4. Is there a cafeteria or dining area?

No, however a vending machine is available in the waiting room.

5. Is the site accessible to people with reduced mobility?

Yes, the entire site is adapted for people with disabilities.

6. How can I contact a specific department at CHIDB?

You can call the switchboard, which will direct your call to the relevant department.