In case of emergency, dial 15
Emergency Department
Our teams are mobilized to quickly guide you toward the appropriate care.
An Emergency?
Before coming
Only one number to call: 15. Depending on age, time, or day, the guidance may differ, and sometimes the situation may not be an emergency.
Assessment by 15
By calling 15, you will be connected with a nurse specialized in psychiatry. They assess the situation and determine whether immediate care is required.
If it is an emergency
The 15 service will directly refer you to the SPAO of the CHGR (Psychiatric Reception and Orientation Service). You will be guided to the appropriate facility without delay.
If it is not an emergency
The 15 service will ask you to contact the CHGR switchboard during opening hours. There, you will receive contact details and schedules for the appropriate emergency services.
In case of an emergency, do not go directly to a facility without first calling 15. This national emergency number allows professionals to assess the severity of the situation and immediately direct the person to the most appropriate care facility. The CHIDB teams work closely with the Guadeloupe SAMU to ensure fast and safe medical care.
Switchboard phone number: +590 590 51 19 50
FAQ
Frequently Asked Questions – Emergencies
1. What should I do if I’m not sure it’s an emergency?
If in doubt, call 15. A healthcare professional will assess the situation with you and determine whether it is an emergency or a condition that can wait for a scheduled consultation.
2. Is calling 15 free?
Yes. Calls to 15 are free from any landline or mobile phone. It is a national medical emergency regulation number available 24/7.
3. Can I call 15 for a relative?
Yes. If you are concerned about a relative or family member, you can call 15. Medical teams will advise you and direct the person to the most appropriate service.
4. Can I go directly to the CHDB psychiatric emergency department?
It is strongly recommended to call 15 first. Depending on the situation, you will be directed to the SPAO of the CHGR or to the CHDB switchboard at 05 90 51 19 00 during opening hours.
5. What should I do outside CHDB switchboard opening hours?
Outside the switchboard’s opening hours (05 90 51 19 00), call 15 directly. The regulation teams will guide you to the most appropriate facility, available 24/7.